I signed up for Yahoo Small Business a week ago and it has been torture ever since. Each time i tried to use the website setup software it locked up. Started calling Tech Support (866-800-8092) and tried about 40 times. The recording immediately says wait time is more than 30 minutes, even at 2am. I waited up to 55 min one time until i gave up. Finally got through and was told it was probably my computer, even though the problem occurred on other PCs also. Another time I was told Yahoo often had problems with new web host accounts, and i should just wait. Continued to call and experienced enormous wait times. Sent several polite then several nasty emails, no response even 5 days later. I've used yahoo phone, email and search engine for years and they're very good. I am truly shocked that Yahoo is damaging its reputation by continuing this dismal service. Even the rep who took my cancellation order told me they were experiencing "high call volume this week", that they were hiring new people to solve the problem, and apologized. I'm touched! I would expect this type of web host service from a half-baked garage operation run by high-schoolers. If you have time and money to waste and don't mind jeopardizing your customers and your company reputation, give it a try. Otherwise, steer clear!

I wait for hours .. literally on the phone waiting to get technical support.. gave up after 2.5 hours.. Getting email errors from outsiders.. sporratic.. saying that the user account doesnt exist.. then someone will try later sending me an email & it works..

Horrible horrible tech support.. i have never ever seen this.. they advertise 24 hour support.. doesnt work if they dont pick up!!!!

I am a web designer and recently redesigned a site that was already on Yahoo. If you know anything about coding, do not use this service, you cannot use Perl, forget about pretesting the FormMail (you have to use theirs) the SSL is on ANOTHER server, and the tech support is clueless-you have to ask for a manager. This is strictly for the folks who want to put up a basic site with no bells or whistles. Programmers-Stay Away!

Yahoo! disabled my website in the first crucial weeks of my company's launch. I had increasing number of hits from new customers, and then one day, the site was temporarily disabled. I called the support center and they said it was a mistake that the system 'timed out' and some other jargon regarding bandwidth. Long story short, they made a mistake. I was told that their engineers would fix it. I waited 3 days and I didn't so much as get an e-mail. I called a second time, and the tech put me on hold, and then another tech came on and put me through a mind-numbing verification procedure quizzing me on my security and billing questions so that they could verify who I was. That took 10 mins. I then asked my one line question: My site was disabled accidentally, what are you doing about it? Answer: "It has be escalated to the engineers." Me: In English. Answer: You have to wait. Me: It's been over 36 hours, when approximately. Answer: I don't know. Me: So what are you authorized to say exactly? Answer: nothing, really, just wait.

Here's my analysis of the whole support structure there. The people who answer the phone are not techs, they're part-time, low-wage customer phone loggers. All they can do is give you canned responses, and if there is no news for the company to give you (because they're so backlogged), then their answer seems to be: "shut up, sit tight, and wait until WE contact you." I am looking for a better web host. It seems Yahoo! and GeoCities have merged and did not yet update their service. Maybe they never had a coherent service to begin with.

Unbelievably poor customer support and post-sales service. Very bureaucratic and can't get any information as to status of problem reported.